Return & Refund Policy

At Hotmanda, your satisfaction is our priority. We stand behind the quality of our products and want you to be completely happy with your purchase. That's why we offer a 30-Day Satisfaction Guarantee.
If you are not 100% satisfied with your order for any reason, please let us know, and we will do our best to make things right.
Order Cancellations
We understand that you might change your mind. You can cancel your order for a full refund within 12 hours of placing it.
Please email us at contact@hotmanda.com with your order number and "Cancellation Request" in the subject line. If the order has already been processed and shipped, we are unable to cancel it.
Our 30-Day Guarantee
You have 30 days from the date you receive your item to request a return. To initiate a return, please follow the steps below.
How to Start a Return
  1. Contact Us First: Please email our support team at contact@hotmanda.com with your order number and the reason for your return. Please do not send your purchase back without contacting us first.
  2. Receive Instructions: Our team will review your request and provide you with detailed instructions and the return shipping address.
  3. Ship the Item: You will be responsible for shipping the item back to us.
Damaged, Defective, or Incorrect Items
We do our best to ensure every item arrives in perfect condition. However, if your order arrives damaged, defective, or you received the wrong item, please contact us within 7 days of delivery.
To help us resolve this quickly, please include:
  • Your order number.
  • A clear photo or video showing the issue.
In these cases, we will gladly send you a free replacement or issue a full refund without needing you to return the faulty item.
Returns for Other Reasons (Change of Mind)
If you are returning an item for personal reasons (e.g., you no longer want it), the item must be unused, in its original packaging, and in the same condition that you received it.
Please note the following:
  • Customers are responsible for paying their own shipping costs for returning the item.
  • Original shipping costs (even on our "free shipping" offer) are non-refundable.
  • We recommend using a trackable shipping service, as we cannot be responsible for items lost in transit.
Refunds
Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-7 business days.
Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again. Then, contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund, please contact us at contact@hotmanda.com.
Product Representation
We strive to display our products as accurately as possible. However, please note that slight variations in color or packaging may occur due to screen settings or updates from our suppliers. These minor differences do not affect the product's functionality and do not qualify as defects.